Customer Care Lead Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role: As a Customer Care Lead, you will be essential in delivering top-notch customer service. You will lead a team, manage daily operations, and drive continuous improvements. This role requires a proactive approach to problem-solving and effective communication with both your team and senior management. Key responsibilities Supervise the assigned team and manage daily workload and performance. Deliver and drive solutions; assist in identifying and implementing improved ways of working within the Customer Care team. Manage the DDM process for your team, setting clear objectives aligned with organizational goals, supporting individual development and training needs, and conducting regular meetings to review progress. Proactively enhance the service and experience for our customers by implementing action plans and escalation procedures to address issues and identify improvements. Communicate effectively with the team and stakeholders to provide feedback, resolve problems, and drive solutions. Manage service issues by clarifying customer complaints, determining causes, seeking solutions, and escalating appropriately. Conduct root cause analysis and communicate findings to senior management. Monitor performance, providing coaching and mentoring where appropriate. Qualifications and skills Bachelor’s degree in logistics, business administration or related. 1-2 years of experience supervising teams. Advanced proficiency in English. Customer Services Representative Our enthusiastic Customer Service team is the first point of contact for our customers when they need support with their transactions. The team provides information about transaction statuses, updates about progress, and resolves general customer queries. We are looking for an enthusiastic Customer Services Representative to join our friendly team at the Mexico office in Santiago de Queretaro, Queretaro. In this role, you will provide information to our customers about their transactions and resolve general queries they may have. Roles & Responsibilities Reviewing and correcting the data of incorrectly processed transactions. Collaborating with the accounting department to reconcile and balance the refunds of cancelled transactions. Position Requirements Minimum education of completed high school or college. Good knowledge of MS Office and Internet Explorer. At least one year of work experience in customer service or a call center position. Additional language. Strong customer orientation skills. Excellent communication skills (both oral and written). Attention to detail. Good teamwork approach. Ability to work flexible schedules. Perks & Benefits Competitive salary 1 month of Aguinaldo (Christmas bonus) 15 days’ vacation Life insurance Food vouchers Work-life Balance Growth Opportunities Customer Care Supervisor The care supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will deliver reports and constant communication. Roles & Responsibilities Lead, coach, and develop a team of customer care representatives to achieve performance metrics, quality standards, and service-level goals. Monitor daily team performance through dashboards, reports, and quality evaluations, ensuring adherence to processes and KPIs. Conduct regular 1:1s, coaching sessions, performance reviews, and provide ongoing feedback to support employee growth and retention. Manage escalations by providing guidance, resolving complex customer issues, and ensuring a positive customer experience. Analyze trends in call drivers, customer feedback, and operational gaps to recommend and implement process improvements. Collaborate with cross‑functional teams such as Training, QA, Workforce Management, and Operations to support business goals. Ensure compliance with company policies, procedures, and regulatory requirements across all customer interactions. Prepare and deliver performance reports, team updates, and business insights to management on a recurring basis. Oversee schedule adherence, attendance, and productivity to maintain adequate coverage and operational efficiency. Support onboarding of new hires, reinforcing culture, service expectations, and department standards. Qualifications High school diploma or equivalent. More education or experience may be preferred. Proven experience in customer service roles, including prior leadership or supervisory experience in a contact center environment. Strong leadership, coaching, and team‑building skills with the ability to motivate and guide a diverse workforce. Excellent verbal and written communication skills, including the ability to handle escalations and deliver feedback effectively. Solid understanding of customer care operations, KPIs, quality standards, and performance management practices. Strong analytical and decision‑making skills with the ability to identify trends and implement action plans. Highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment. Ability to navigate change, show adaptability, and drive continuous improvement. Schedule flexibility to support operational needs. Fluency in multiple languages is a plus. Perks & Benefits Competitive salary 1 month of Aguinaldo (Christmas bonus) 15 days’ vacation Life insurance Food vouchers Work-life Balance Growth Opportunities Equal Opportunity Statement Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Associate Customer Care The Associate Customer Care role is responsible for delivering a world‑class customer experience by providing timely, accurate, and high‑quality support across all order‑related and service data management activities. This position plays a critical role in ensuring service levels are consistently met, demonstrating strong ownership and accountability, and collaborating effectively with cross‑functional teams to support proactive, end‑to‑end case management. Key responsibilities Execute Sales Order Management activities in SAP (VA01), ensuring accuracy and compliance with established procedures. Create, update, and maintain customer master data, product data, and technical/service documentation in line with data governance standards. Process data requests accurately and efficiently, including new customer setups, data corrections, document validation, and attribute updates. Manage, document, and track customer disputes in accordance with internal policies and service level agreements. Collaborate closely with Finance, Sales, and Customer Care teams to investigate, validate, and resolve disputes within defined timelines. Ensure all disputes are clearly documented, including root‑cause analysis and preventive action recommendations where applicable. Monitor and manage customer case queues in Salesforce to ensure timely follow‑up and resolution. Maintain and update operational reports, dashboards, and performance metrics. Actively participate in continuous improvement initiatives to enhance processes, efficiency, and customer satisfaction. Collaborate effectively with the NAMER team and other GBS teams to ensure seamless service delivery and issue resolution. Qualifications and skills Advanced English proficiency (written and verbal). Advanced Portuguese proficiency (written and verbal). Hands‑on experience with SAP (Sales Order Management). Working knowledge of Salesforce. Ability to analyze and visualize data using Power BI. Advanced Microsoft Excel skills, including pivot tables, formulas, and data analysis. HR Partner, Customer Care Role Summary: The HR Partner, Customer Care will help build a people‑first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day‑to‑day HR support, within a Flowserve business unit. Responsibilities Respond to customer requests (calls, chats, tickets) and provide guidance to associates and managers. Consistently execute HR processes, using case management, chat, and telephony. Provide guidance to associates and managers on self‑service transactions and navigating the HR portal. Research solutions to HR customer inquiries and escalates as needed. Understand and communicate HR policies, processes, and procedures. Adhering to Flowserve’s safety, integrity, and code of conduct policies. Other duties as required and assigned by manager. Requirements Bachelor’s degree in business/HR. Ideally 3-5 years of experience in HR or customer service or HR service delivery. Proficiency in English and Spanish, Portuguese will be an advantage. Exceptional customer service, emotional intelligence and empathy. Excellent probing abilities, to identify true need from customer. Resourcefulness and ability to find answers quickly. Customer Care Sr. Supervisor We are looking for a Customer Care Sr. Supervisor to join our team in Querétaro. This role plays a key part in ensuring operational excellence and driving continuous improvement within the Customer Care department. The Sr. Supervisor will be responsible for overseeing Team Leaders and their teams, ensuring high performance and customer satisfaction through strategic planning, data analysis, and coaching. Key Responsibilities Lead and develop a group of Team Leaders to achieve service quality and performance goals. Analyze and track key performance metrics (KPIs), identifying trends and opportunities for improvement. Provide ongoing coaching, mentoring, and support to enhance leadership capabilities and team engagement. Deliver regular reports and business reviews to upper management (weekly, monthly, quarterly). Promote a culture of accountability, customer focus, and operational excellence. Collaborate with cross‑functional teams (Training, Quality, Workforce) to implement process improvements. Support agents and customers with escalated cases, ensuring timely and effective resolution. Act on customer feedback and lead initiatives that enhance the overall service experience. Requirements Minimum of 2 years of experience as a Call Center Supervisor — required. Experience managing Team Leaders or indirect leadership responsibilities — indispensable. Strong knowledge of call center KPIs (AHT, CSAT, Quality, FCR, etc.). Advanced English and Spanish communication skills (verbal and written). Proficient in Microsoft Excel, PowerPoint, and data reporting tools. Excellent decision‑making skills and the ability to perform under pressure. Strategic mindset with a hands‑on approach and strong sense of ownership. Availability to work on‑site and flexible schedules, including weekends or shifts as needed. Fluency in multiple languages is a plus. Perks & Benefits Competitive salary 1 month of Aguinaldo (Christmas bonus) 15 days’ vacation Life insurance Food vouchers Work‑life Balance Career Growth Opportunities Inclusive & Diverse Work Environment Equal Opportunity Statement Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Customer Care Manager - Fragrance & Beauty Step into our world of creativity and joy! Customer Care Manager, your future role?You will manage the Customer Care area of our Fragrance & Beauty operations in Mexico and Central America, implementing Givaudan's Customer Care strategy and best practices in the market to ensure and exceed our customers' satisfaction in the most efficient and cost‑effective way. You will lead a team of accomplished and motivated Customer Care professionals. - You will report directly to the Supply Chain Manager and dotted line to the Americas Demand & Customer Care Director, and you will work on‑site at our manufacturing mill located at Pedro Escobedo, Queretaro state. Your main responsibilities will be: Strategy design and execution: Implement the Customer Care strategy aligned with the Operations roadmap. Subject matter expertise: Lead the local Customer Care team. - Ensure implementation of global guidelines for sales order management including pricing. - Support Customer Care team for escalation of problem resolution, complaints, inquiries and prioritization issues together with the Customer Care Support Office and Control Tower. - Monitor performance and workload to maintain the work balance in the team. - Monitor customer service levels in close collaboration with supply chain, sales and other departments. - Collaborate with demand planning on information related to planning and inventory position. - Validate and ensure implementation of global and local customer contracts including consignment, inventory agreements, Free Trade Agreements while following global guidelines. - Manage the annual budget of the area. - Manage order process to exceed sales targets and financial goals. - Propose and lead processes and organization optimization for more efficiency and reduced cost. - Maintain audit documentation. - Monitor Customer Service main indicators both for the team and the individual level. - Oversee Visual Performance Management for Customer Care and ensure performance improvement. - Ensure Customer Forecast input for the Demand Planning tool. - Monitor the New Customer/product processes. - Work with the team on customer relationship and delivering excellent customer experience. - Participate in demand planning meetings. - Participate in Customer visits and presentations. People management: Recruit and manage the performance of the Customer Care team. - Identify high profiles within the Customer Care Team. Project management: Identify opportunities for improvements in the Customer Care function. - Lead projects. You: If you are someone who wants to shape your world, who excels in being in a culture where you can express yourself in a creative team environment, who wants to collaborate and learn together with teams who are as passionate as you are, then join us — and improve your world. Your professional profile must include: University degree in Supply Chain, Business Management, Industrial Engineering or related discipline. At least 7 years of experience in customer‑facing or supply chain roles and 3 years of experience leading teams in these tasks acquired in multinational companies with a multicultural environment. Understanding of Supply Chain management concepts including order to cash, lead times, inventory management, process flows and cost structure. Experience handling over 500 orders a month. Experience in non-systematic Customer Relationship Management. Deep experience with SAP. Lean Sigma Green Belt certification. Advanced MS excel (can maintain complex spreadsheets). Fluent English. Our Benefits: Annual bonus and PTU. Excellent medical insurance plan. Excellent Savings Plan. In‑company English lessons. Career Development Opportunities with access to many virtual learning sessions. International working environment- Quality of Life program. #LI-Onsite- At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from the other talented and passionate people across disciplines, regions and di Work From Home Customer Care Representative At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting‑edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. Customer Care Representative at BairesDev What You Will Do We understand the requirements of each vacancy to carry out the headhunting process according to these needs. This person must be proactive, detail-oriented, and demonstrate excellent analytical abilities, as well as teamwork and multitasking skills. This is an excellent opportunity for those professionals looking to develop in one of the fastest‑growing companies in the industry! Here’s what we are looking for At least 1 year of work experience. Knowledge of the IT market. Excellent communication skills. Great capacity for self-management. Studies in Human Resources, psychology, or related careers. Advanced English level. How we do make your work (and your life) easier 100% remote work (from anywhere). Excellent compensation in USD or your local currency if preferred. Hardware and software setup for you to work from home. Flexible hours: create your own schedule. Paid parental leaves, vacations, and national holidays. Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent. Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. #J-18808-Ljbffr