Lead Site Reliability Engineer – responsible for developing and maintaining systems and services for our Cash Management Platform. Duties include automating deployment, ensuring scaling, investigating and resolving outages, implementing preventive measures, collaborating with stakeholders, and providing real‑time visual feedback. What you will do: Proactively build and implement services to improve IT and support efficiency. Design and implement dashboards to provide real‑time insights of platform key metrics. Lead engagement with software developers, DevOps and other infrastructure engineers to integrate software development and delivery from inception to full operation, ensuring robust released software and systems. Optimize on‑call rotations & processes. Ensure incidents assigned to the team are managed within agreed SLAs. Document alarms in up‑to‑date Knowledge Base Articles. Conduct post‑incident reviews to identify platform status and improvement opportunities. What we’re looking for: Bachelor’s degree in computer science or equivalent, with significant experience in Site Reliability Engineering or automation/development. 7+ years of focused SRE experience, preferably on major cloud platforms. Involved in automation of multi‑tenant systems, preferably in a cloud environment. Good understanding of SRE philosophies, technologies, platforms and tools, SLO management, incident resolution, and automation. Ability to explain technical concepts in clear, non‑technical language. Experience building Infrastructure‑as‑Code. Experience with Docker, Kubernetes and networking concepts. Experience with Grafana and Prometheus. Integration experience with PagerDuty, ServiceNow, Datadog. Expertise with system and performance monitoring tools (Dynatrace, Splunk, etc.). Advanced conversational English – essential (will be evaluated). Job type On site Location Guadalajara | Mexico City | Monterey | Saltillo Salary $95,000 gross Benefits Excellent superior benefits #J-18808-Ljbffr