Req ID: NTT DATA Services seeks a Help desk representative in Guadalajara, Jalisco, Mexico. The position involves general L1 support for hardware and MS Office, advanced technical support for in-house applications, answering technical support calls, providing email support, documenting troubleshooting steps, and diagnosing and resolving problems. Requirements Availability to work 22.5 hours per week Interest in working morning shift Advanced English Interest in IT Environment 6 months of experience in Customer Service Offers Competitive salary Grocery Tickets - 12% of base salary 30 days Christmas bonus 10 days of vacation 50% Vacation bonus Savings Funds 5 personal days per year Medical insurance Life insurance Dental insurance Discounts with selected Optics Opportunity to grow in the company Responsibilities General L1 support for hardware and MS Office packages Advanced technical support for in-house applications and developments Answer technical support calls providing and escalating to other support groups Provide support based on email generated requests or reports Document troubleshooting steps and detailed description of the customer incidents and requests Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law. #J-18808-Ljbffr