The functions of the Back Office Customer Service Rep. is to be a link between the customer and our Company, making sure the value of customer, providing more a great experience. Focus is always assured while working with our sales and shipping teams to ensure time and efficiently in our delivery process to our clients. This is not a Call Center, is a Distribution center with serviceoffices in Zona Rio in Tijuana. Responsibilites Answer emails, chats, Facebook msg's, written questions from customers & retailers. Enter customer orders (solve/get answers to ambiguities) in ERP / CRM software Confirm order shipping date, location, time for delivery, and other inquiries, regarding his order. Write proform invoices Communicate discrepancies with customer order (credit, MOQ, price, locations, number of products) Make sure orders are shipped; if not verify why and when it will ship. Requirements Bachelor's degree preferable, unfinished is ok, High school Grad or GED/ High School - is a must require. Experience in customer service (Industry preferable/ Call Center Acceptable) Good communication skills are needed for this position. (no slang) Fluent in English is a requirement for this position (spoken &written) . Computer skills required. MacOS user level (preferable) No transportation issues, the area Zona Rio has plenty of transportation to different zones- Free Parking in site. We Offer Great location offices Weekly Salary+ Law Benefits Weekly Bonuses - Punctuality & Assistance Permanency Bonus by the end of the period. Schedule from 7:00 am a 5:00 pm - Sunday–Thursday #J-18808-Ljbffr