Resource Operations Manager (ROM) is responsible for managing the staffing life cycle, globally, for services engagements. ROMs source and allocate consultants across services roles, monitoring, validating and routing resource requests, focusing on maximizing utilization of internal resources and customer success. ROMs drive alignment/agreement between stakeholders (services leadership, business partners and project teams) to assign/staff service engagements. As a Resource Manager for the General Delivery Center (GDC), you will help project teams with planning and allocating resources for a project, determine GDC's demand for resources and ensure its capacity to meet staffing needs of projects. Key responsibilities Opportunity ManagementReview pipeline and opportunities. Review upcoming closures, renewals and ensure start dates align to capacity. Assignment planning and alignment: assign available consultants to projects based on skillsets, previous experience, and availability. Opportunity closure: confirm status and start/end dates. Resource ManagementCapacity planning: review internal consultant availability and skill sets; identify capacity shortfalls and evaluate global alternatives or partner management. Quality review: confirm dates and skills for upcoming pipeline engagements. Resource allocation: manage, assign and replace consultants; monitor workload, utilization, overtime hours; resolve resource conflicts. Reporting & Analysis / Health of the BusinessBench reporting: analyze current and forecasted bench; provide narrative by resource/practice. Utilization reporting: track under and over-utilized resources; provide trend narrative on utilization. Capacity reporting: provide narrative on capacity plans, highlight supply or demand or skill set challenges. Opportunity reporting: provide reporting on open requests. Staffing MeetingsLead staffing meetings with GDC management to review and align resources against requests for current opportunities. Drive utilization by developing creative solutions to staff projects when resource availability is constrained. Overcome resource shortages by reallocating resources, assigning more consultants, and informing senior management of issues related to meeting project teams' needs. Must have skills Hands-on experience in resource management and staffing Bench management Capacity planning Ability to work with senior leadership team seamlessly Conflict management and negotiation skills Ability to prioritize competing deadlines Collaborate with cross-functional team and get the things done Analytical and reporting skills Good to have skills Advanced MS Excel skills Tableau experience Salesforce is an Equal Employment Opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status. #J-18808-Ljbffr