1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google STAND 8 Technology Consulting provided pay range This range is provided by STAND 8 Technology Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $69.00/hr - $70.00/hr STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.We are seeking a highly skilled Salesforce Administrator with specialized expertise in Service Cloud and Experience Cloud to join our innovative team. As a fully remote position, you'll have the opportunity to work on cutting-edge Salesforce projects and help drive process improvements and user experience optimization across our Salesforce environments. Responsibilities Salesforce Administration: Oversee and customize Salesforce Service Cloud and Experience Cloud, including user management, workflows, security settings, and dashboards. Service Cloud Bots: Design, configure, and optimize Service Cloud Bots (including Einstein Bots) to enhance self-service and automate customer service. Experience Cloud: Administer Salesforce Experience Cloud for customer and partner portals, managing access, templates, and user interactions. User Support & Training: Provide support, training, and documentation to ensure effective use of Salesforce solutions. System Maintenance & Upgrades: Monitor configurations, implement updates, and ensure optimal performance and security. Automation & Process Improvement: Develop and manage automation processes like workflows, Process Builder, and Flows to streamline operations. Reporting & Dashboards: Build reports and dashboards to track key metrics and service performance. Collaboration: Work with business stakeholders to gather requirements, implement solutions, and resolve issues. Documentation & System Integration: Maintain documentation and collaborate on integrations with third-party tools. Required Salesforce Certification: Salesforce Administrator (ADM 201) required; certifications in Service Cloud and Experience Cloud are preferred. Experience: 3-5 years of hands-on Salesforce administration, with at least 2 years in Service Cloud and Experience Cloud. Service Cloud Bots: Strong experience in managing and optimizing Service Cloud Bots (Einstein Bots). Experience Cloud: Expertise in configuring Experience Cloud for customer/partner communities. Salesforce Configuration: Proficient in setting up user profiles, roles, workflows, security settings, Process Builder, Flows, etc. Automation & Reporting: Experience with Salesforce automation tools and report/dashboard creation. Problem-Solving & Collaboration: Strong troubleshooting skills and ability to collaborate with cross-functional teams. Preferred Salesforce Advanced Certifications: Service Cloud Consultant, Experience Cloud Consultant certifications are a plus. Customer Service Experience: Background in service desk or customer service environments. Agile/Project Management: Familiarity with Agile methodologies and project management principles. Technical Expertise: Experience with Salesforce integrations and APIs. About Us STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more at and reach out today to explore opportunities to grow together By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy. Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology Industries Information Services Referrals increase your chances of interviewing at STAND 8 Technology Consulting by 2x Sign in to set job alerts for “System Administrator” roles. 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