Retail Coordinator Job Code: LM055 | Location: Merida, Yucatan, Mexico | Full time Responsibilities Assist customers by tracing packages, answering queries about FedEx products and services, and providing over-the-counter assistance. Ensure correct documentation and handling of shipments, and audit packages received for timely delivery. Provide and monitor material resources for retail access points, performing inventory audits and supplying necessary items for daily shipment processing. Maintain equipment standards and branch appearance. Monitor staff attendance, compliance with opening/closing times, and conduct visits to branches. Hold meetings to review results versus plan with each assigned branch. Implement service standards and improvement programs. Develop and apply improvement calendars, monitor actions, prepare reports, request major repairs, and control program budget and expenses. Maintain financial control of branch income, expenses, and profitability, including billing and deposits. Supervise facilities and material care, replenish supplies, and uphold brand guidelines. Follow up on training schedules, communicate with training staff, and conduct training for current and new employees. Execute improvement actions on scheduling, documentation, shipping windows, and support operation in WSCs, Commissioners, and FASC sales leads. Perform other duties as assigned. Minimum Requirements High school degree or equivalent. Ability to speak and write English (minimum 600 TOEIC points). Two years of customer‑service experience in a service environment. More than three years of experience in the retail field. Required Skills Planning and organizational skills to coordinate tasks for self and others. Interpretation skills for translating customer instructions into requirements. Basic technology skills (scanner, printer, intranet) and ability to perform basic maintenance tasks. General office skills including typing, filing, and proficiency with Microsoft Office and PC. Excellent communication and interpersonal skills. Clear and articulate spoken communication. Neat and professional appearance. Ability to work variable shifts. High accuracy and attention to detail. Strong written and verbal communication. Job Posting End Date: 23 June 2026 #J-18808-Ljbffr