SENIOR CUSTOMER SERVICE REPRESENTATIVE IMPACT and OPPORTUNITY Provides customer service support to the organization by ensuring accurate data is received from customers and deliveries are processed in an efficient manner. Manages customer relationships. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Core Functions – Assure weekly releases for assigned customers are transmitted successfully into SAP whether received via EDI, Sales Orders, intercompany forecast updates. Cums are reconciled on a weekly basis and evidence is kept for further clarification with customers. Monitor EMFOR/EMORD/JITS daily to assure red lights are worked through and releases are transmitted successfully into SAP avoiding disruptions in procurement of raw materials and customer deliveries. Issue outbound deliveries in a timely manner ensuring shipping method, and any special requirements are included. Address customer specific requirements/discrepancies/claims as needed. Maintain SAP parameters to match customer required dates and transit time. Demand Analysis – Maintain a minimum of 6 months rolling forecast in SAP or sufficient forecast to protect longest component lead time. If forecast of 6 months is not provided by customer, then the Customer Service is responsible to notify the Supply Chain Planning team as manual demand must be loaded in SAP. Customer Excellence – Be the voice of the customer in monthly SIOPs and production meetings. Monitor weekly delivery performance and develop a plan to improve if necessary by applying 8D, PDCA, 5Y knowledge. Excess and Obsolescence – Keep records of slow moving and obsolescence risks. Inform the organization in advance of dollar impact. Cost Management – Keep records of recoverable cost from customers due to overtime, raw material expedites, or outbound premium freight and report to Finance. MINIMUM QUALIFICATIONS 5+ years of progressive experience in similar roles. Proficiency in MS Office. Extensive knowledge and experience with ERP, MRP, MPS systems. Expert in ERP systems. Experience in the automotive industry. Experience in planning and customer functions in ERP system. Gentherm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, sexual orientation, gender identity, disability or protected veteran status. #J-18808-Ljbffr