## customer service representativeApplylocations: Mexico, Guadalajaratime type: Full timeposted on: Posted Todayjob requisition id: WD Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.## Job SummaryTo support our outstanding teams that build great products and contribute to our growth, we are looking to add a **Customer Service Representative** located in **Guadalajara, surth Campus**.Reporting to the **Program Management Manager**, the **Customer Service Representative** role involves assisting with the management of key customer accounts in all aspects of the business relationship.**What a typical day looks like:*** Analyze, propose solutions, and resolve issues.* Properly use system applications and resources to accurately and efficiently provide complete, high‐quality services to meet all customer needs.* Identify situations where the customer may require additional explanations or training and provide an effective solution when necessary.* Manage orders through the **E2E process**, from customer order receipt, commitment, follow‐up, shipment coordination, with objectives including **OTD, AR, Aging FG, and RMAs**.* Negotiate by being able to hear and listen to others’ needs in order to reach agreements.* Execute and consistently meet delivery commitments with the customer and Flex.**Experience we are looking for to join our team:*** Bachelor’s degree or Engineering completed.* Knowledge of shipping and logistics.* Knowledge of electronic invoicing.* Customer service: always focused on customer needs.* ERP BAAN, FTS, and BPM as a plus.* Intermediate to advanced English.* Intermediate Excel.**What you will receive for the great work you provide:*** Competitive salary.* Medical and life insurance.* Christmas bonus.* Food vouchers.* Savings fund.**YG20**## ## Job CategoryOperationsRequired Skills:Optional Skills:Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).#J-18808-Ljbffr