Overview We are currently seeking a Power Apps Support Analyst L1 to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Position Summary We are seeking a motivated and customer-oriented Power Apps Support Analyst L1 to provide first-level support for Microsoft Power Platform applications and services. The ideal candidate will be responsible for handling user inquiries, troubleshooting basic application issues, monitoring incidents, and escalating complex problems to Level 2 or development teams when necessary. This role requires strong communication skills, analytical thinking, and a foundational understanding of Microsoft Power Platform technologies including Power Apps, Power Automate, SharePoint, and Microsoft 365 services. Key Responsibilities Provide Level 1 support for Power Apps applications and Power Platform solutions. Respond to user tickets, incidents, and service requests within SLA timelines. Troubleshoot basic issues related to: Power Apps functionality Power Automate flows SharePoint integrations User permissions and access Microsoft 365 connectivity Perform initial diagnosis and root cause analysis before escalating issues. Escalate unresolved or complex technical issues to Level 2 support or development teams. Log, track, update, and resolve tickets using ITSM tools such as ServiceNow, Jira, or similar platforms. Maintain detailed documentation of incidents, resolutions, and troubleshooting procedures. Monitor recurring issues and identify patterns for proactive improvements. Follow established support processes, escalation paths, and operational procedures. Assist end users with application navigation and functionality questions. Provide guidance and basic training on Power Apps and Power Platform usage. Communicate issue status, updates, and resolutions clearly to users and stakeholders. Deliver high-quality customer service with professionalism and responsiveness. Monitor Power Platform environments and application health. Support basic testing activities after deployments or updates. Assist with user access management and environment configurations. Participate in scheduled maintenance and support activities as needed. Required Skills & Qualifications Technical Skills Power Apps (Canvas & Model‑Driven – user support) Power Automate (flow run monitoring, basic troubleshooting) Power Platform Admin Center (read‑level, support actions) Prior experience with Power Platform administration is required. Basic understanding of: SharePoint Online Microsoft 365 ecosystem Familiarity with: Ticketing systems (ServiceNow, Jira, Zendesk, etc.) Incident management processes User access and permissions management Basic knowledge of: APIs and connectors Data sources such as SharePoint Lists, Dataverse, or Excel Troubleshooting application and workflow issues Soft Skills Strong customer service and communication skills. Good analytical and problem-solving abilities. Ability to prioritize tasks and manage multiple tickets simultaneously. Fast learner with attention to detail. Ability to work independently and collaboratively within support teams. Education & Experience Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred. 3 years of experience in application support, help desk, or IT support roles. Experience with Microsoft Power Platform is preferred but not mandatory. English proficiency required (written and verbal). Preferred Qualifications Microsoft Power Platform Fundamentals certification (PL-900) is a plus. Experience supporting enterprise business applications. Familiarity with Agile or ITIL methodologies. Exposure to low-code/no-code platforms. Experience working in global or multi-regional support environments. Work Schedule & Environment Willingness to work in rotational shifts or extended support hours if required. Hybrid or remote support experience preferred. Ability to work in fast-paced support environments with SLA-driven operations. EEO Statement NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #J-18808-Ljbffr