Responsibilities Monitoring ServiceNow incident queues for your assigned functional areas Performing initial evaluation and triage of support tickets Communicating directly with impacted users to understand reported issues Analyzing issues and determining the appropriate path to resolution Performing SAP configuration changes as needed to resolve break/fix issues Coordinating with technical teams when development or cross-functional support is required Working with business users to validate solutions and capture test evidence Documenting analysis, actions taken, and resolution details in accordance with support processes Qualifications BA/BS degree in Computer Science, Engineering, Information Technology, or a related field 5 to 8 years of experience in an SAP-related IT role Exposure to S/4HANA and ECC is preferred Experience with NACE output determination and BRF+ Experience with ALE / IDOC inbound and outbound integration Experience with modern event-based, SAP API integration is preferred Hands-on experience supporting SAP PP/PI (Process Industry) Production and MM Purchasing and Inventory Management module/process areas Preferred experience supporting Oil and Gas, Process Industry, and/or Consumer Packaged Goods (CPG) organizations Excellent written and verbal communication skills in English Strong knowledge of SAP Production Planning for Process Industries (PP/PI), Resources, Bills of Material, Master Recipe, ATP, MRP and their related functions Strong knowledge of SAP Material Management processes – Source Lists, Purchasing Info Records, Pricing, Outline Agreements, Purchase Requisitions, Purchase Orders, Approval Workflow, Material Movements, Physical Inventory and related functions Strong knowledge of SAP configuration nodes related to materials management and production planning process areas Experience with Rev-Trac, Cloud ALM, or similar tools used to transport changes across system environments Experience using ServiceNow or a similar ITIL-based service management tool to manage requests, incidents, and problems Strong analytical and problem-solving skills Ability to work effectively with business users, technical teams, and cross-functional stakeholders Ability to manage multiple support issues and priorities in a fast-paced environment Self-starter with a proactive mindset and strong attention to detail Benefits Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus; Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership; Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences; Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme; Health: Global internal wellbeing programme, access to wellbeing apps; Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations. #J-18808-Ljbffr