Overview Restaurant365 is a SaaS company disrupting the restaurant industry. Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture focuses on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving to remain “Best in Class.” The Renewal Manager leads the Renewal Desk and owns renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market, and Digital Success (DST) segments. Role summary This leader ensures renewal predictability, contraction visibility, and scalable automation execution while partnering closely with Sales and Customer Success leadership. This role carries operational authority over renewal forecast accuracy and renewal process compliance. The position is based in Mexico City and follows a hybrid schedule (2–3 days per week in the office). As the role supports U.S. operations, team members may be required to work on certain Mexico holidays based on business and operational needs. What you'll do Renewal Governance & Forecast Ownership: Own aggregate renewal forecast accuracy (target ±3–5%), lead weekly renewal forecast calls, audit CPQ Renewal Opportunities for hygiene and completeness, ensure 120-day trigger compliance, and escalate forecast risks to VP, Customer Success and Sales Leadership. Contraction & Revenue Risk Oversight: Ensure all negative ARR renewals have Customer Success Manager (CSM) acknowledgment, documented rationale, leadership visibility if above threshold, monitor contraction trends by segment, and identify systemic churn drivers. DST Automation Leadership: Own scaled renewal automation strategy, optimize renewal workflow triggers, monitor automation success rates, and reduce manual intervention dependency. Cross-Functional Alignment: Partner with VP Customer Success, Sales Leadership, Revenue Operations, and Finance to ensure pricing and concession discipline, improve renewal cycle time, and identify growth opportunities for Sales. Performance Management: Manage Renewal Specialists and set KPIs; provide coaching and feedback in areas such as on-time renewal %, forecast accuracy, GRR contribution, reduction in surprise churn, negotiation discipline, and continuous process improvement. Success Metrics: Monitor Renewal Forecast Accuracy (±3–5%), GRR target achievement, On-Time Renewal Rate (95%), reduction in last-minute concessions, DST automation completion rate, and Renewal Cycle Time Reduction. Qualifications & experience 6–10+ years of revenue lifecycle experience with commercial responsibility in SaaS, technology, or other recurring revenue businesses. Proven track record of meeting or exceeding renewal and retention targets (e.g., Gross Revenue Retention or Net Revenue Retention). Strong CPQ and analytical skills with experience in renewal forecasting ownership and reporting to leadership. Experience building and managing scalable renewal processes, playbooks, and revenue-impacting workflows. Strong understanding of SaaS metrics (ARR, GRR, NRR) and churn/expansion revenue; understanding of the customer lifecycle (onboarding → adoption → renewal → expansion). Proficiency in English (verbal and written) for effective communication with global customers and internal teams; excellent negotiation and cross-functional executive communication skills. Experience leading and mentoring a team responsible for renewals or account retention, with ability to coach teams on negotiation, renewal strategy, and pipeline management. Ability to analyze customer usage data and identify churn risks; experience with automation or AI-enabled tools to optimize processes. Ability to work a hybrid schedule with two–three days onsite in Mexico City and flexibility to support U.S. operations, including working on select Mexico public holidays. Strategic impact The Renewal Manager institutionalizes renewal rigor, eliminates forecast volatility, creates executive-level renewal predictability, enables CSM scale by removing administrative burden, and protects revenue integrity through governance oversight. Compensation & benefits Compensation for this position is MXN 715,000–1,325,000 annually ($59,583–$110,417 monthly), depending on experience. Comprehensive benefits package to support health, well-being, and work-life balance, including: Health Insurance Dental Insurance Vision Insurance Life Insurance Meal Allowance Monthly Internet & Electricity Stipend Mental Health Support Resources And more! $715,000 - $1,325,000 a year DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer. #J-18808-Ljbffr