Join to apply for the Salesforce Service Cloud Specialist role at Concentrix . Overview 4–6 years hands‑on administering Salesforce Service Cloud with ≥1 million records and hundreds of active users, including permission set & role hierarchy design, release management, and org health monitoring. Key Responsibilities Configure and manage Omni‑Channel routing, assignment rules, and macros. Design and maintain reports, dashboards, and automations to improve case responsiveness across channels. Utilize SOQL to query data efficiently and implement sound data modeling practices for scalable solutions. Build and maintain Flow, formula fields, validation rules, and assignment rules to meet complex business requirements. Configure and manage a Service Cloud Voice call center using platforms such as Amazon Connect, Natterbox, Vonage, and RingCentral. Create concise technical documentation, architecture diagrams, data flow diagrams, release notes, and in‑app guidance. Deploy and manage Experience Cloud sites. Must‑Have Skills Deep understanding of the Salesforce CRM platform, its architecture, limits, and data security models. Proficiency in declarative tools and custom code, including experience with Lightning Web Components (LWC). Strong knowledge of data migration and management best practices. Experience with DevOps tools such as Salesforce DevOps Center, Copado, and Gearset. Familiarity with continuous integration, continuous delivery (CI/CD), and Agile methodologies. Nice‑to‑Have Skills Hands‑on experience building and deploying Agentforce agents. Experience building and deploying AI Voice solutions. Experience with Einstein AI tools (Service Analytics, Service Intelligence, enhanced chat bots, case classifications). Certifications Advanced Administrator Salesforce Certified Agentforce Specialist Application Architect Experience Cloud Salesforce Certified Service Cloud Consultant Administrator Platform Developer I Platform App Builder Employment Information Seniority level: Mid‑Senior Level Employment type: Full‑time Job function: Engineering and Information Technology Industry: IT Services and IT Consulting Referrals increase your chances of interviewing at Concentrix by 2×. #J-18808-Ljbffr