Overview Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. Role Purpose Corning IT is seeking an exceptional professional with strong technical expertise, solution design skills, problem‑solving ability, and a focus on technical delivery. The Contact Center Developer designs, builds, and supports contact center solutions that improve customer and agent experiences across voice and digital channels. The role partners with business and technical teams to translate requirements into scalable CCaaS and CRM‑integrated solutions, enhance automation and routing capabilities, ensure reliable platform performance and continuous improvement, and align with business objectives. Key Responsibilities Design (HLD/LLD), develop, and customize Contact Center applications Participate in implementation projects across CCaaS, including requirements documentation, system configuration, development, test documentation and execution, issue identification, and resolution Implement complex business logic and workflows to automate processes and enhance user experience Collaborate with stakeholders to gather requirements and translate them into technical solutions Design and develop scalable and efficient Contact Center solutions that adhere to best practices, standards, and design patterns Prepare and present code reviews, ensuring code quality and maintainability Integrate solutions with internal systems and third‑party applications using REST/SOAP APIs, middleware tools, and custom integrations Design and implement data migration strategies to ensure accurate and seamless transfer of data between systems Required Experience / Education Bachelor’s degree in Computer Science, IT, Software Engineering, or related field 7+ years of experience working with CCaaS platforms (e.g., Genesys Cloud, Amazon Connect, NICE CXone) Strong programming and integration skills (Node.js, TypeScript, Python, REST APIs, OAuth) Experience with CRM integrations (Salesforce, ServiceNow) and CI/CD practices Solid understanding of contact center technologies (IVR, routing, omnichannel, analytics) Proven ability to manage multiple priorities in a fast‑paced, cross‑functional environment Strong communication skills with the ability to translate business needs into technical solutions Self‑driven, adaptable, and collaborative team player Desired Experience / Education Contact Center as a Service (CCaaS) or other relevant certifications are a plus In‑depth knowledge of commercial systems and experience managing IT solutions Experience with data analytics and reporting Exposure to change management practices, especially in large‑scale IT or CCaaS transformations Experience working with third‑party suppliers for solutions and/or services Ability to identify process improvement opportunities with CCaaS operations Understanding of regulatory requirements for CCaaS operations and data handling Travel Requirement Up to 25% travel required Benefits Company‑wide bonuses and long‑term incentives aligned with key business results Comprehensive medical, dental, life insurance, permanent disability protection, paid time off, and Employee Assistance Program Food coupons and structured savings fund to support long‑term financial goals Recognition program to celebrate successes and reward exceptional contributions Equal Employment Opportunity Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for a reasonable accommodation related to disability or religion, please contact #J-18808-Ljbffr