Position Overview FCS Sales Admin & Business Support Specialist at Staubli Corporation Stäubli is a value-driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance – our strong basis for the trusted partnership with our customers worldwide. The role involves interacting with internal and external customers and assisting the business and sales team. It is a key position to reach our ambitious goal of becoming the preferred supplier of fluid connectors in the field of liquid cooling of Artificial Intelligence Computing and High-Performance Computing. Reports to: FCS Sales Administration Manager – Americas. Responsibilities Serve as a liaison between customers and sales engineers for quotations and orders. Manage customer portal, ensuring accurate and timely processing of orders and invoices. Communicate frequently with customers to ensure expectations are met, resolving issues proactively. Monitor inventory levels to optimize stock usage prior to order entry. Track and manage customer demand to update the Supply Chain on market needs. Provide daily reporting to ensure timely order delivery. Work with internal teams locally and globally to fulfill customer needs. Assist accounting with past due invoices/accounts resolution. Participate in web meetings and calls with the central Supply Chain to discuss North American demand. Handle service requests and return authorizations for prototypes with the quality team. Contribute to team efforts and training sessions to update processes. Potentially visit customers quarterly and attend industry conferences. Qualifications Associate degree in Business Administration or 3 years equivalent work experience required. Bilingual (Spanish & English) required. Experience in a Customer Service/Inside Sales role strongly preferred. Proficient with ERP SAP system. Proficient in Microsoft Office and Microsoft Excel. Experienced with Customer Relationship Management software (CRM). Commitment to high-quality service and customer satisfaction. Highly organized with strong attention to detail. Proactive and resourceful with a positive attitude. Builds trustful and respectful relationships. Quick to adapt to change in a fast-paced environment. Independent self-starter with excellent problem‑solving abilities. Exceptional communication skills. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at times. Dexterity and accuracy as needed to operate equipment. Work Schedule Monday-Friday 8:30-6pm (This position reports to the Queretaro, Mexico Office). Hybrid schedule available (remote days based on department schedule). #J-18808-Ljbffr