HCL is looking for service desk junior with the below skills: Skills: Recent graduates to join our IT Service Desk team as Fresher Support Analysts. This role is ideal for candidates with basic computer knowledge, strong communication skills, and a willingness to learn. Prior IT Service Desk experience is not required. Provide Level 1 IT support to end users via chat, voice, or email\rLog, track, and update tickets/interactions in the ITSM tool (e.g., ServiceNow)\r Understand and follow defined support processes and SLAs\r Perform basic troubleshooting and resolve standard user issues\r Escalate incidents or requests to the appropriate support teams when required\r Maintain clear documentation and communication with users\r Participate in training, mock sessions, and assessments before production release Basic understanding of computer fundamentals (Windows OS, applications, file systems, internet usage)\r Familiarity with basic IT concepts (hardware, software, login issues, password reset, connectivity basics)\r Good verbal and written communication skills\r Willingness to learn new tools, processes, and technologies\r Customer‑centric mindset with a positive attitude\r Ability to work in shift‑based operations (if required) Benefits: Christmas bonus 30 days Vacation bonus 25% 100% Payroll schema with Social security IMSS. 12 vacation days at first year Life Insurance Profit Sharing (PTU) (15 days to 1 month of salary) Major medical insurance 13% Saving funds ($54,000 anuales aprox) Meals Allowance ($1,700 mensuales aprox)