All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. Location JumpCloud® is committed to being Remote First. This role is remote in Mexico. The applicant must be located in and authorized to work in Mexico. Responsibilities Act as the technical trusted advisor to provide consultative support for organizations evaluating the JumpCloud platform. Provide tailored product demonstrations. Uncover customer pain points and challenges and align JumpCloud solutions to those challenges. Support direct and partner sales teams with product-related questions and skill development. Build relationships with partners through technical enablement and co‑selling. Assist prospects with setup and configuration of free trials. Provide technical Q&A to prospects as they progress through trial. Assess prospect readiness to enter a formal sales cycle. Understand implementation best practices to advise on the quickest customer time to value. Identify common technical issues and themes that could be addressed through product development, automation and/or self‑serve. Provide an evaluation framework for prospects to follow in their POV. Qualifications Excellent written and verbal communication skills. Ability to make the complex simple. Comfortable speaking with technical evaluators and IT leaders, and adjusting talk‑track to match the audience. Desire and ability to learn new complex concepts. Preferred Qualifications 2–5 years experience in a technical Sales Engineering or similar role. Strong knowledge of Cloud/SaaS technologies. Strong understanding of Active Directory environments. Understanding of network architecture. Knowledgeable in industry-standard authentication and authorization protocols (e.g. SAML, OIDC/OAuth, LDAP, RADIUS). Familiarity with MDM, RMM, or similar endpoint solutions. Familiarity with MFA technologies such as TOTP, WebAuthn. Experience configuring and deploying identity and/or directory solutions. Experience with basic scripting languages such as Bash/Powershell. Experience with API integration and automation. Experience with both direct and channel/partner sales cycles. Must be fluent professionally (written and spoken) in Spanish and English. Equal Opportunity Employer JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr