På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen. Denna position rapporterar till: Sales Support Manager - Customer Support Your role and responsibilities In this role, you will have to act as the first point of contact (via incoming phone calls) for ABB Electrification customers and other stakeholders (Marketing and Sales), with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support, such as, order status, finding the right speaking partner and coordinate with relevant resources to have complete case ownership. The work model for the role is: Hybrid, four days in the office, one day WFH. This role is contributing to the ELSB/ELSP commercial operations in the Americas region. Main stakeholders are HUB leadership, Marketing and Sales, regional leaders and customers. You will be mainly accountable for: Customer Support: Receive and process inquiries, providing information regarding customer requests. Case Management: Manage customer service cases from creation to resolution, ensuring high-quality, professional, and timely responses. Phone Management: Accountable for incoming calls vs. calls handled (response rate %). Qualifications for the role You are immersed in Customer Service and Operations with an interest in the Electrifiation market. Ability to demonstrate your experience in communication skills (verbal and written) to interact with customers and internal teams in English for the US market. Exceptional customer service skills and a proactive, problem-solving mindset. Proficiency in managing multiple communication channels (phone, email, chat). You have 2+ years of experience in customer service via phone support. Candidates must provide official documentation certifying completion of their degree (e.g., degree certificate, professional license, or official graduation letter). För att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa. Därför välkomnar vi människor med alla bakgrunder och erfarenheter. Är du redo att göra skillnad? #J-18808-Ljbffr