Job Description At Arrow, we're currently looking for a Customer Support Associate for our Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end‑to‑end process. Position Customer Support Associate I What You’ll Be Doing Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist Sales with overall Quote to Order activities. Responsible for Post‑order to Invoice, including order entry, maintenance of Value Added orders and follow up to complete end‑to‑end process. Backlog Management. Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands. Manage inbound customer order formats (pdf, e‑mail, Microsoft Office documents). Submit supplier requirements which include Value Added, NCNR (Non‑Cancellable, Non‑Returnable), and COP (Customer Owned Parts) and assist in maintenance for contract pricing. Support sales team with direct customer contact, including coordinating reports and providing the first point of escalation after the initial set of expedites. Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner. Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) and FQR (Field Quality Request), and correct post‑delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.). What You’ll Need 1+ year of experience or a high school graduate with equivalent related experience. Industry experience is preferred in a similar field. Must be familiar with ERP systems. Must be familiar with Quoting, RMA and Expedite process. Intermediate knowledge of Microsoft Excel is a must. Experience supporting sales efforts. Communication skills; teamwork‑oriented. Ability to communicate fluently in English. Work Arrangement Hybrid: 3 days in office / 2 days work from home. What’s In It For You We recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive compensation plans and a solid benefits package. 30 days of Christmas bonus 40% vacation premium 12 vacation days plus 2 floating days, sick days and holidays Vision and Dental Assistance Life Insurance Healthcare Insurance 10% Food/Pantry Vouchers Restaurant Vouchers 13% Savings Fund Growth Opportunities, and more! Annual Hiring Range/Hourly Rate $15,650.00 - $17,500.00 MXN Monthly Location MX-JAL-Tlaquepaque, Mexico (HPE Guad office) Time Type Full time Job Category Business Support #J-18808-Ljbffr