About The Company Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don’t just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved. Summary Client Relations Representative, in other words, Move Coordinator, primarily serves as a liaison for clients after the booking has been completed by the Sales team. The Move Coordinator is responsible for ensuring that the client has full knowledge of the moving services that will be rendered (based on information in the file), conducting a confirmation call prior to the move date, follow‑up during, while in transit, and after the move to ensure the highest quality service. Responsibilities Communicates with sales representatives, clients and other operations personnel as needed. Shares all pertinent information with the client and coordinates with sales and operations. Conducts introductions as a Moving Coordinator to clients who are already booked. Provides support to the customers with any questions arising from documentation sent by the company. Serves as the primary contact for the clients from the confirmation call until the completion of the move. Collaborates with the Sales Representative on services requested by a client. Confirms moving details, addresses, services, dates, and times with clients prior to the scheduled move. Assists client with COI (certificate of insurance) issuance for all required locations and sends to our COI team to be completed and sent back. Provides excellent customer service and resolves any issues occurring during and after the move. Any damages are escalated to Claims and sent by e‑mail as part of our Intro TO Claims (ITC) process. Maintains consistent attendance while exhibiting professional behavior in alignment with Roadway values. Any other related duties as assigned. Qualifications At least 2 years of Client Relations experience preferably with a U.S. based company. Experience with moving household goods and/or storage industry. Strong customer service and clear/concise communication skills. Strong computer, system, listening, problem‑solving, and negotiating skills. Fluent in English with strong verbal and written communication skills. Proficiency in software programs, including Microsoft Word, Excel, and Outlook. Ability to work independently with minimal supervision to manage schedules and meet deadlines. Ability to work effectively in a high‑volume, fast‑paced, and time‑critical environment. Good at resolving problems and "switching gears" to accomplish jobs. Detail‑oriented with experience working in a fast‑paced environment. Must be a team player, flexible with changing schedules, and able to work U.S. time zone hours. Ability to work 6 days during the summer (busy season). Transportation/Storage industry experience highly desirable. Equal Opportunity Statement Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Movers, Inc.'s mission. Roadway Movers, Inc. is proud to be an equal‑opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time. Roadway Culture Roadway would not be where it is today nor continue to grow without the dedication of exceptional people who take ownership of every move and every outcome. Our success is built on accountability, resilience, and respect, lived out daily by teams who care deeply about each other, our clients, and the communities we serve. We move with resilience, adapt quickly, and stay steady when challenges arise, because people trust us with moments that matter. Together we grow and shape what comes next. #J-18808-Ljbffr