At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost‑effectively as possible. To meet this goal, we are continually striving to innovate and provide best‑in‑class service levels through excellence performance. Amazon is seeking an Operations Manager in Last Mile Execution, focusing on safety, quality, customer experience, and productivity of the operation. This role requires working with multiple business and technical teams across the company to manage successful last mile operations, driving continuous improvement and enhancing carrier performance. The candidate must be effective in influencing leadership across customer service operations, technology teams, multiple support teams, multiple carrier partners, and senior leadership. Responsibilities include being part of the Amazon Logistics Team, responsible for day‑to‑day management of the Last Mile Operation in the North Region of the country; overseeing Under the Roof (UTR) and On the Road (OTR) operations that focus on the delivery of Amazon orders directly to customers. Additional Job Elements Setting and communicating performance goals, creating expectations and objectives to achieve customer promise expectations and ensure accuracy and quality. Leading a team of Delivery Station Managers including meetings, training sessions, assigning job duties. Ensuring productivity execution is maximized through training, analysis, and feedback of performance data on a periodic basis. Partnering with the AMZL Delivery Station On the Road (OTR) management team to establish and maintain quality control standards. Proactively identifying and leading process improvement initiatives and Lean tools. Tactical leadership of strategic initiatives. Cross‑functional coordination and task tracking. Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program. Strategic planning and forecasting to appraise performance and problem resolution. Ability to manage multiple complex projects simultaneously. Management and execution of cross‑functional projects or components of large programs including data gathering, manipulation and analysis, forward‑looking supply chain approaches and communication of insights & recommendations. Key job responsibilities Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals. Support all safety programs to ensure a safe work environment for all associates and Delivery Service Providers. Proactively identify and lead process improvement initiatives and Lean tools. Support a team of On the Road (OTR) and Delivery Service Providers in weekly management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews and communicating with DSPs including management representatives and their drivers. Basic Qualifications Bachelor’s degree or equivalent 2+ years of employee and performance management experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Speak, write, and read fluently in English, and have the ability to take direction in English Preferred Qualifications 1+ years of performance metrics, process improvement or lean techniques experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr