About MoonPay Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet. About The Opportunity We’re looking for an experienced Fraud Analyst to protect MoonPay and its users from fraud threats in the dynamic, fast‑evolving cryptocurrency landscape. Incident Management Act as an incident commander during live fraud attacks, coordinating containment and response across teams. Lead complex fraud investigations, identifying root causes and recommending permanent fixes to prevent recurrence. Assess the severity of fraud cases and elevate high‑risk cases to the Manager or Compliance in a timely manner. Execute rapid containment actions (blocks, freezes, restrictions) to minimise fraud exposure during active incidents. Rule Management Review, build, implement, and tune fraud detection rules to optimise accuracy and minimise false declines. Backtest rule logic against historical data to validate effectiveness before deployment. Monitor rule performance in production and iterate based on real‑time data and investigation outcomes. Own the False Decline Rate for rules implemented by the Fraud Investigations team, keeping it within acceptable thresholds. Quality Assurance & BPO Oversight Conduct quality assurance reviews on BPO fraud analyst casework, assessing both process adherence and decision‑making accuracy. Provide structured feedback and coaching to BPO teams to drive continuous improvement in investigation quality. Define and maintain QA scoring frameworks and calibration standards. Agent Building & Automation Build, deploy, and QA AI‑powered agents and automation workflows that enhance fraud detection and investigation efficiency. Identify opportunities to automate repetitive investigation tasks and scale the team’s operational capacity. Partner with Engineering, Data, and ML teams to translate investigative insights into scalable tooling and controls. Cross‑Functional Collaboration & Reporting Engage with Product, ML, Engineering, and Compliance teams to support investigations and contribute to fraud mitigation strategies. Provide support to internal teams raising fraud queries, acting as a subject‑matter expert on fraud risk. Ensure accurate and timely documentation of fraud cases, maintaining clear records for internal reporting and external audit requirements. Identify gaps in tooling or processes and provide actionable feedback to improve detection accuracy and investigation efficiency. What You’ll Need 3+ years of experience in fraud detection, prevention, and investigation, preferably in financial services, payments, or e‑commerce. Demonstrated experience leading complex fraud investigations from initial alert through to root cause analysis and remediation. Hands‑on experience building, implementing, and tuning fraud detection rules, including rule backtesting and performance management. Strong understanding of fraud typologies, attack vectors, and emerging trends in the crypto and digital payments space. Experience with data analysis tools and the ability to derive conclusions and recommendations from large datasets (e.g. SQL, Excel, or BI tools). Excellent critical thinking and risk assessment skills—you can evaluate the likelihood and impact of fraudulent activity under pressure and make sound decisions. Strong attention to detail with the ability to maintain accuracy and thoroughness in a high‑volume, fast‑paced environment. Clear, professional communication skills with the ability to write concise case notes, escalations, and cross‑functional updates. A proactive, ownership‑driven mindset—you identify problems, propose solutions, and drive them to completion. Bonus Points Experience in the cryptocurrency or blockchain industry. Coding ability (e.g. SQL, Python) for data analysis, automation, or building investigative tools. Experience building or working with AI/ML‑powered fraud detection systems or agents. Familiarity with blockchain analytics and on‑chain investigation tools (e.g. Chainalysis, TRM Labs, Elliptic). Experience managing or providing QA oversight to BPO or outsourced operations teams. Knowledge of chargeback processes and card scheme fraud programmes. Benefits & Perks Competitive salary package Equity package: all employees have ownership at MoonPay Pay‑for‑performance equity bonus for outstanding impact Moonshot award: 10 employees twice a year receive a $250,000 equity grant Unlimited holidays with autonomy to choose when to work or switch off Hybrid working schedule: work fully remotely or at a MoonPay office in your region Private healthcare benefits Enhanced parental leave Annual training budget Home office setup allowance Remote‑working allowance for utilities, if applicable Monthly budget to spend on MoonPay products and crypto transactions Employee referral programme with reward for successful referrals Regular remote company off‑sites and in‑person sessions for collaboration Commitment to Diversity At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal‑opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, and leave of absence. MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. For more information about how your data is processed, please contact our Talent Team. #J-18808-Ljbffr