Overview HR Professional | Global Talent Acquisition | LATAM Region – Role: Customer Service Representative. Role Type: Full time, On-site. Location: Queretaro, Mexico. Responsibilities Advanced English communication skills, Proven Customer Support experience or experience as Client Service Representative, Ability to appreciate the customers’ perspective showing empathy, Active listening to fully engage the customer with their concerns, Ability to multi-task, Computer and online navigational ability to multi-task during customer interactions with multiple systems and resources, Understand policies and procedures and communicate them professionally to the customer, Acknowledging and resolving customer complaints/concerns, Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions, Resolve customers’ concerns and answer customers’ questions to your best ability, Able to manage stressful situations in customer Service Person. Qualifications Minimum High school Diploma Minimum 1 year of Customer Service Experience Advanced proficiency in English Available for full-time work If you're interested kindly share these details to Candidates name: Contact number: Email id: Total Years of experience: Relevant years of experience : Do you have previous experience in tata consultancy services: English speaking level : Basic, Intermediate and Advance Please share your updated CV #J-18808-Ljbffr