Healthcare Virtual Assistant - Mexico Wing Assistant is reimagining the future of work for organizations worldwide. We are seeking a dedicated Healthcare Virtual Assistant to support our operations and ensure a seamless experience for patients and healthcare providers. Key Responsibilities Document new patient and referral intake. Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers. Input patient information, medical records (CPT, ICD-10, HCPCS), and billing data into EMR/EHR systems. Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation. Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional. Analyze healthcare data, prepare reports, and maintain records. Ensure HIPAA compliance, privacy regulations, and maintain patient confidentiality. Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician. Ad‐hoc tasks as required. Qualifications Bachelor's degree in medical fields or a related pharmaceutical industry. At least 1 year experience as a Medical Virtual Assistant. Excellent English communication skills both written and verbal (C1 level). Strong understanding of medical terminologies and practices. Proficient in EHR/EMR systems and ability to troubleshoot common technical issues. Understanding of healthcare privacy regulations. Strong interpersonal skills. Solid organizational & time management skills with keen attention to detail. Tech savvy & familiar with current technologies (desktop sharing, cloud services, VoIP). Able to work on a graveyard shift. Technical Requirements USB headset with noise cancellation feature. Working webcam. Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM. Main Internet service speed: at least 25 Mbps wired connection. Backup Internet service speed: at least 10 Mbps. Benefits Performance incentives. Job security and stability. Paid training. Inclusive culture. Upskilling opportunities. 100% work‑from‑home. Exceptionally supportive team. Opportunities for career growth. Fun work environment. Holiday & overtime pay. Schedule: US work hours (20–40 hours per week) Location: Remote. Salary: Based on experience and skills. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr