The GTO Point of Contact (PoC) will serve as the central coordinator and liaison for multiple technology and service groups within the organization. This role ensures seamless communication, alignment, and delivery across Infrastructure Services, Network, Delivery & Transformation, and other shared service functions. The PoC will act as the primary interface between stakeholders, service providers, and project teams to guarantee efficient operations and successful outcomes. Key Responsibilities Coordination & Liaison Act as the single point of contact for GTO-related services and initiatives. Facilitate communication between business units, service teams, and leadership. Ensure alignment of priorities across Infrastructure, Network, and Shared Services. Service Oversight Oversee and coordinate the following service areas: Infrastructure Services Network Services Printing Services Proximity Services Digital Events & Video Conferencing Delivery & Transformation Support transformation initiatives by coordinating delivery teams and ensuring milestones are met. Monitor progress of technological projects and upscale issues when necessary. Drive continuous improvement in service delivery and operational efficiency. Governance & Reporting Provide regular updates to leadership on service performance, risks, and opportunities. Maintain documentation of processes, service agreements, and project outcomes. Ensure compliance with organizational standards and policies. Qualifications Bachelor’s degree in Information Technology, Business Administration, or related field. +7 years of experience in IT service management, project coordination, or technology operations. Excellent communication and stakeholder management skills. Ability to manage multiple priorities and work across diverse teams. Familiarity with ITIL practices or similar service management frameworks is a plus. Competencies Leadership & Influence : Ability to guide cross-functional teams without direct authority. Problem-Solving : Skilled in identifying issues and driving resolution. Organization & Planning : Strong ability to manage complex schedules and deliverables. Collaboration : Builds strong relationships across technical and business groups. Adaptability : Comfortable working in dynamic, fast-paced environments. #J-18808-Ljbffr