Overview SWIVEL is seeking an individual to provide internal and external customer service support, including relationship management and daily interaction with financial institutions. Responsibilities Provide support to financial institutions for escalated or time‑sensitive issues and assist with questions regarding reports. Handle support line, assist with procedures, inquiries, and problem resolution, and provide training. Perform time‑sensitive ECM reconciliation for clients. Resolve inbound and make outbound service calls regarding Auto Pilot product inquiries and problems. Service complex calls, questions, or problems from Auto Pilot clients and SWIVEL users. Refer unique, highly complex problems to appropriate resources to resolve system‑related defects. Create internal management reports and assist with special projects as needed. Qualifications Some college preferred or equivalent work experience. Minimum 2–3 years of coordinating client support for company products or high‑level customer service in a financial institution or call center. Excellent interpersonal, organizational, communication (written and oral), and telephone etiquette skills. Work under sometimes stressful conditions while maintaining professionalism and enthusiasm. Working knowledge of personal computers, including MS Word, Excel, and Internet. Ability to sit for long periods while executing computer applications and responding to customer correspondence. Ability to lift 10–20 lbs. Pre‑employment drug testing required. #J-18808-Ljbffr