Overview Blue Yonder White Glove Support Team is responsible for working with our global customers as dedicated support focused on the Execution part of the Supply Chain Industry. For our SaaS & Cloud customers, we handle all aspects of solution support, including proactive monitoring, application support, product support, change request, service request, and End‑to‑End workflow support. To help achieve success, we are working in an integrated model to work closely with other cross‑functional development teams to drive a more controlled environment. The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India. Scope Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this is a very exciting time to join our team! The Support Engineer will work with global functional & technical teams under various customer engagements to gather and understand the technical/functional reported issues and drive towards solutions and fixes. The individual will work with regional customers/stakeholders to roll out, support our designed products/solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. The Support Engineer will work as a Squad member to support our SaaS customers on Azure environment. What You’ll Do Provide functional and/or technical support for service requests, incidents, changes or problems that affect the Blue Yonder solution and impact our customer business. Understand and triage customer issues, conduct necessary technical research or team collaboration, document learnings and create knowledge articles for repeated cases. Log and respond to customer support requests via phone, e‑mail, and web interface. Communicate product and solution expertise to internal and external customers. Work closely with the Blue Yonder Execution Experts for complex issue resolution including Product Development. Continuously learn on the latest Blue Yonder solutions. What We Are Looking For 2+ Years Experience in a customer‑facing software industry role; preference given to software support or technical support (SQL, Servers, etc). Experience working with Blue Yonder products, preferably specifically, Transportation or Warehouse management solutions. Supply chain domain experience a plus. Technical Skills Experience with Splunk, Oracle database, SQL, WebLogic, Java (preferred). Demonstrates analytical and problem‑solving skills. Programming language in Java/J2EE concepts – JDBC, C++. Knowledge with operating systems (e.g., Windows, UNIX, LINUX). Understanding of scripting languages – Unix Shell Scripting, PowerShell, Python, etc. Soft Skills Excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow‑through and reporting. Ability to work calmly under pressure and meet deadlines. Self‑motivated and quick learner – new technologies, platforms, integrations. Ready to work flexible hours, including evenings, weekends, as warranted by critical situations or to manage customer escalations. Demonstrates initiative and is inquisitive. Enjoys working in a team‑oriented and fast‑paced environment. Education Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master’s degree preferred. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr