ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future‑ready, by seamlessly bringing together digital expertise, strong industry‑specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long‑term sustainable partner. Job Description: L2 Support Engineer We’re looking for a hands‑on L2 Support Engineer who will support the stability and availability of trading and risk systems by investigating and resolving production issues escalated from L1. The role focuses on incident triage, analysis, and resolution using established tools and runbooks, while partnering closely with L3 and engineering teams for complex or systemic issues. L2 support plays a critical role in reducing incident impact and maintaining high service quality. Responsibilities Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues. Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant. Efficiently elevate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders. Automate manual processes to improve efficiency. Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations. Possess a solid understanding of technical concepts and be capable of writing code when necessary. Create documentation, runbooks, and code snippets to resolve issues and share them with the team. Key criteria Level L2 Application Support experience, preferably in the 3-6 years range. Technical Skills: Unix/Linux, any object‑oriented programming experience (Java), with a good understanding of databases. Understanding in coding and debugging. ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women. #J-18808-Ljbffr