ABOUT RICHEMONT Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. KEY RESPONSIBILITIES Sales Performance – Achieve/Exceed Sales Goals Carry out short-, medium- and long‑term actions to achieve/exceed the individual and store sales and KPI targets set by Directors. Maximize sales by Boutique, as well as excellent customer care: helping clients locate, select and buy products through a memorable Cartier experience. Define targeted actions on existing clients for purchasing/repurchase through Clientelling actions & follow up all along their journey. Define targeted actions for clients coming for a Care service (to leverage service to sale conversion) and provide adequate follow up. Define targeted actions to convert visitors & prospects into clients and find ways to exploit existing /new opportunities for Cartier. Consistently achieve and/or exceed the monthly sales target as directed by management. Customer & Experience Development Connect & engage with all clients and visitors, ensuring each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge. Meet and/or exceed service timeframes and client expectations for Maison appropriate follow‑up to service. Champion client discovery to collect information & data on clients (hobbies, friends & family, client values…), beyond the boutique participate and research about client’s relevant events and interests. Appropriately resolve client issues/concerns and elevate as needed to Management. Deliver a highly professional service in an omnichannel environment by taking care of each guest’s personal Cartier journey and delivering in‑BTQ experience through the Chez Cartier. Suggest products based on client preferences (using stock from the boutique or from another retail network (ex. E‑commerce)). Prepare for visits using client database and relationship history to provide optimal experience. Champion hyper‑personalized actions, both digital & non‑digital on personalized client’s experience actions (Taking products to client’s home, engraving, embossing, digital experience …). Conciergerie & in‑store hospitality services, Maison related animation, client special events, new services (boutique pick up, delivery at home, distant sales…). Self‑Development Assume responsibility for development through the training, tools, and workshops that the company provides, to be able to give effective sales presentations and build long‑term customer relationships. Constantly develop knowledge & skills: Cartier product, know‑how, métier, industry news‑competition, client lifestyle, local events, active listening, negotiation, selling skills etc. Share information / knowledge/ expertise with the team (during a daily brief, during a monthly meeting…), such as special knowledge, industry news, etc. Constantly learn from others (participate to mentoring / referral programs). Actively takes part in events and trainings organized by the different areas. Remain current on industry news and competitors. Brand Ambassador Maintains the ideals of Cartier’s client experience, with a clear comprehension of the luxury service requirements. Acts and leads under the Maison’s values, seeks feedback from operational processes to ensure they are carried out efficiently. Supports and attends client events as needed, leads by example, creates brand enthusiasm within the boutique by sharing knowledge of the operational processes. Conveying Cartier heritage and DNA (Cartier legacy, storytelling…), inspiring clients by further engaging them into our Cartier lifestyle, values, and full creation range (both in store but as well on social media). Operations and Business Model Understand and comply with Cartier security and operational procedures (product handling, inventory control, anti‑money laundering etc.) and service policies. Assist with boutique projects as needed (inventory, organization, restocking of supplies, etc.), daily set‑up and breakdown, communicate on any maintenance issues. Ensure the adequate comprehension and execution of all guidelines and procedures of the brand by boutique personnel. Promote new services & tools, master existing and new tools related to transactions, client portfolio management & appointment (sales force) and specific services (functional check, engraving…). Ensure proper customer records, security, and handling of cash in line with company processes and procedures. Perform efficiently tasks: cycle counts, delivery inventory counts, merchandise safety, shrinkage and shortage of stock, transfers, legal documents (vulnerables), change of price. OUR CULTURE In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big. #J-18808-Ljbffr