Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. The Role As an Inside Customer Success Rep you represent the face of the company and will primarily work with large and medium‑sized customers. You will build and maintain strong customer relationships while resolving customer issues. The Inside Customer Success Rep must plan and execute daily and weekly required activities, be adept at multi‑tasking, work within a team and collaborate with other departments to drive successful business outcomes for both the customer and Solera‑Omnitracs. In this role you will use and/or learn new communication and automation tools, handle conflict resolution, and thrive in a fast‑paced, change‑heavy environment. The ideal candidate is goal‑oriented, detail oriented, dedicated, hard‑working and maintains a positive attitude. What You’ll Do Engage professionally with customers through multiple channels (inbound calls, outbound calls, email) Understand and manage a subset of customer accounts Drive customer retention by fostering relationships and loyalty Use active listening to promptly answer customer queries and concerns Work closely with the account manager to compose joint success plans, outlining objectives, timelines and removing barriers to business value Explain Omnitracs platform capabilities to businesses of all types – long haul transportation, last mile, ready‑mix, and more Manage customer cases to completion as escalated by the customer or internal teams Act as an escalation point for the Customer Success front line Take impeccable notes and stay organized through the CRM Mitigate escalations and resolve customer issues Guide users through navigating the company site or using products and services Advocate for the customer and be the voice of the customer Hold and lead recurrent customer business meetings Collaborate with other departments to resolve customer‑related matters Continue development by learning industry news, ELD mandates, transport issues and Updates to Omnitracs products and services Ensure team goals, KPIs and deadlines are met Perform other duties and responsibilities as assigned What You’ll Bring Experience in a Customer Success environment Familiarity with DOT/FMCSA/CSA regulations is a plus Results‑oriented with strong problem‑solving skills Exceptional customer‑facing skills and ability to quickly understand customer needs Team‑oriented and able to build and maintain strong inter‑team and inter‑departmental relationships Excellent verbal and written English communication skills Excellent presentation skills Excellent consultative skills Ability to adapt to and learn new applications and platforms Ability to work independently with minimal direction Ability to address and resolve customer issues independently Ability to prioritize projects and elevate issues appropriately Excellent organizational, multitasking and time‑management skills Intermediate to advanced understanding of Salesforce; Five9 is a plus Willingness to learn and use coaching feedback to improve Strong relationship‑building skills French speaker is a plus Qualifications Education: Bachelor’s degree or equivalent work experience and technical certifications Experience: 3+ years in customer success, account management, sales, or consulting It is impossible to list every requirement for or responsibility of any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The company reserves the right to adjust, add to or eliminate any aspect of the description and to require employees to undertake additional or different job responsibilities when necessary to meet business needs. #J-18808-Ljbffr