What You Will Do Understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments.Maintainscustomer contact including correspondence concerning sales order status, orderchangesand billing/receivables questions. Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements tocustomerwhenrequired. Generates and distributes contract summaries whenrequired. Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening. Work with Finance to process customer invoices, return orders and credit & debit memo requests. Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs). Work with Inventory Planning and Shipping to create andfacilitatedeliveries ensuring customer requirements are met. Create andmaintainspecial tracking and customer reports. Negotiate pricing/fees,for product. What you will learn Collaborate and build networks within Global Asset Management, Global Trade, Finance, Sales, etc. Understand Service Level Agreements to prioritize and meet customer expectations. Utilize multiple customer collaboration tools/portals and SAP transactions to receive and process orders. Qualifications You Must Have Bachelor’s degree in business administration or related. Minimum 1 year of experience in Supply Chain roles and position related experience. 90% English level-Proficiencyand fluency English Skills. Problem solving skills. ERP experience/ SAP navigation. Must have availability to work1stshift (6:00 AM - 3:00 PM),Monday throughFriday. Qualifications We Preferred Preferable advanced knowledge in Microsoft (Word, Excel, PowerPoint). Salesforce experience Experience dealing with multicultural teams #J-18808-Ljbffr
Customer Service Analyst - 1St Shift
COLLINS AEROSPACE
mexicali, mexicali
Publicado hace 26 días
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