Responsibilities & Key Objectives Technical Expertise: Remote Robot Operations ● Advanced Diagnostics: Perform remote system debugging and resolution of complex failures that go beyond standard protocols. ● Fleet Management: Serve as the lead internal expert for the full spectrum of our browser-based diagnostic and fleet management platforms. ● Performance Optimization: Identify real-time bottlenecks and implement strategic improvements to enhance fleet efficiency. ● Root Cause Analysis: Conduct thorough technical investigations into recurring issues to ensure long-term system stability. Strategic Escalation & Technical Leadership ● First Responder: Act as the primary technical point of contact for the Sales and Service teams regarding critical technical hurdles. ● Incident Triage: Evaluate the severity of technical escalations and determine when direct involvement from Engineering is required. ● Development Feedback Loop: Translate complex field data and technical challenges into actionable insights for the development team to drive product evolution. Background & Skills ● Education: A degree in Mechatronics, Electronics, IT, Systems Engineering or similar. ● Language Skills: Good proficiency in English. ● Product Experience: A basic understanding of service or application engineering for complex mechatronic machines. Specific experience with mobile robots is highly preferred. ● Rapid Tool Onboarding: Proven ability to gain proficiency in new software and browser-based analysis tools. ● Analytical Synthesis: Skilled at identifying patterns in data and translating them into clear derivations. ● Digital Fluency: \"Tech-native\" mindset with zero friction when adopting new hardware, or software-driven technologies. ● Adaptability: Comfortable shifting digital workflows without loss of productivity