Title Team Lead-Cloud & Infra Operations Job Title Onsite Deskside Support Engineer Key Responsibilities Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware. Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades. Installing authorized software to laptops and desktops. Ensuring security and upgrades are applied to desktops and laptops and kept up to date. Antivirus installation to all desktops and laptops. Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk. Support and assist users with onboarding & offboarding processes. Support and maintain local conference and meeting room equipment. Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc. Consult with local business and senior leadership to evaluate support requirements and execution planning. Maintain the Local Asset Management data and ensure the Asset Management toolset is properly updated for periodic review. Provide technical support for local applications where applicable alongside other tech or business teams. Skills & Specialization Think Holistically - PL3 (Behavioural) Requirements Definition And Management - PL3 (Functional) Win the Customer - PL3 (Behavioural) Communication Skills - PL4 (Functional) Availability Management - PL4 (Functional) IT Infrastructure - PL4 (Functional) Knowledge Management - PL4 (Functional) Customer Service Support - PL4 (Functional) Incident Management - PL3 (Functional) Service Level Management - PL3 (Functional) Linux administration - PL3 (Mandatory) Wintel Administration - PL3 (Mandatory) Team Management - PL3 (Functional) Network Support - PL2 (Optional) One Birlasoft - PL3 (Behavioural) Results Matter - PL3 (Behavioural) Get Future Ready - PL3 (Behavioural) Help the tribe - PL3 (Behavioural) #J-18808-Ljbffr