Bookings Operator Country/Region: MX Job Overview We are looking for an enthusiastic and skilled Bookings Operator to join our team and play a critical role in the Video Business Unit’s Occasional Use (OU) operations in the Americas. The role combines front-line customer service with technical coordination, capacity management, and cross-team collaboration to ensure seamless satellite service delivery. What You’ll Do Provide professional customer support in a timely manner for all Video Business Unit Occasional Use requests, maximizing dedicated available satellite capacity. Coordinate and collaborate with a Global Occasional Use team to meet the needs of international clients across all Eutelsat fleet and coverages. Perform analysis to propose the most suitable satellite and beam combinations for each Customer request. Contribute to the success of the Global Occasional Use team from creating customer requests through to service billing. Coordinate Occasional Use Capacity slots with Asset Management teams to ensure service continuity and verify that service pricing policies are applied in accordance with specific contract terms. Book and follow up on Demo & Test services requested by Account Managers (Video). Use Salesforce to validate the generation of Quotes for OU services (Managed Services, Single-Usage, and rate cards). Coordinate with Customer Service, Control Center and Planning teams to improve Customer satisfaction. Produce ad-hoc reporting on OU business needs, drawing from multiple data sources and tools. Contribute to an international follow‑the‑sun shift between France and Mexico. What You’ll Need Bachelor’s degree in Telecommunications Engineering, Electrical Engineering, or a related field. Fluent English – C1 level desired. French could be a plus. Highly proficient in Microsoft Office / Office Suite (Excel, PowerPoint, Word, Teams). Customer‑service oriented with a commitment to delivering world‑class service. Stress‑resistant, empathetic, resilient, and a fast learner. Strong troubleshooting skills; ability to foster teamwork and cross‑functional collaboration. Process‑oriented with an analytical mindset. #J-18808-Ljbffr