The Service Associate is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide ongoing customer support. Responsibilities Conduct client verifications, address account related inquiries, process transactions and cross‑sell an expansive set of products and services to existing and new Citi clients. Resolve inquiries and manage client issues based on empowerment grid including but not limited to waiver of late charges, interest charges, annual fees and write‑offs, banking fees, charges for all cards and credit products to the prescribed limit. Make recommendation for temporary line increase, as necessary. Develop and maintain detailed knowledge of an expansive set of products and service offerings. Escalate potential fraud cases to the Fraud department and sign on behalf of the bank, if needed. Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all employees and will be measured by specific metrics. Qualifications 0–2 years of relevant experience. Proficient in Microsoft Office. Effective written and verbal communication skills. Influencing and relationship management skills. Facilidad de palabra y buena comunicación. Experiência deseable en cobranza. Manejo básico de Computadora. Education Bachelor’s/University degree or equivalent experience. This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required. Job Details Job Family Group: Customer Service Job Family: Service Time Type: Full time Equal Opportunity Statement Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation. #J-18808-Ljbffr