Salesforce Developer We are seeking a Salesforce Developer for a hybrid position in Mexico City (CDMX). The role focuses on end‑user support, troubleshooting user issues within Salesforce Sales, Service, or Experience Cloud. Key Responsibilities User Support & Troubleshooting: First point of contact to resolve common user issues such as login/access issues, password resets, and navigation queries. Functional Assistance: Assist users with profile assignment, role updates, permission sets, page layouts, and report/dashboard access issues. Ticket Management: Log, categorize, prioritize, and manage incoming incidents via ticketing tools such as Salesforce Service Cloud, Jira, or ServiceNow. Data & System Maintenance: Perform basic data updates, corrections, and routine system maintenance or patching. Escalation: Escalate complex technical issues that require deeper analysis to Tier 2 or Tier 3 teams, ensuring detailed documentation is provided. Documentation: Create and maintain knowledge articles and standard operating procedures. Required Qualifications & Skills Experience: 3–5 years (B2 level) or 5–8 years (B3 level) in CRM end‑user support or IT support. Technical Knowledge: Basic understanding of Salesforce CRM, user security models (profiles, roles, permission sets), and data management. Communication: Strong verbal and written skills for providing clear, empathetic communication to global users. Soft Skills: High patience, strong ownership of issues, and ability to work in a fast‑paced environment with varied shifts. Certifications: Salesforce Administrator certification. Tools: Salesforce CRM (Sales/Service Cloud); Ticketing systems such as Jira Service Management or ServiceNow. Location Mexico City, Mexico #J-18808-Ljbffr