Do you enjoy coordinating support teams and ensuring service excellence across multiple channels? Are you driven by SLA compliance, performance metrics, and continuous service improvement? Do you thrive in roles that require coordination, visibility, and strong client interaction? If so, this could be the role for you. Service Delivery Coordinator We are seeking a Service Delivery Coordinator to supervise and coordinate support operations across Service Desk, Onsite Support, and IMAC teams. This role ensures SLA compliance, service quality, operational alignment, and effective communication between teams and clients within a Managed Operations model. Responsibilities Supervise and coordinate the daily operations of support teams (Service Desk, Onsite Support, and IMAC). Ensure compliance with SLAs, service metrics, and quality standards. Monitor, track, and follow up on tickets using ITSM tools. Generate performance, trend, and service quality reports. Coordinate internal training sessions and updates to operational procedures. Document solutions in the knowledge base and ensure end-to-end traceability. Validate client requirements, scope, and delivery timelines. Supervise compliance with corporate policies and operational guidelines. Ensure proper integration between service channels (onsite and remote) and supporting systems. Requirements Experience coordinating or supervising IT support operations. Strong understanding of ITSM processes and service delivery models. Hands‑on experience with ticketing and reporting tools. Ability to analyze metrics, trends, and operational performance. Strong communication and stakeholder management skills. Organizational skills with a service‑oriented mindset. Benefits Comprehensive health and well‑being programs Continuous learning and career development Performance‑based incentives Flexible and hybrid work models #J-18808-Ljbffr