At GDL Connect we're the future of nearshore. If you're passionate about social media and understand the intricacies of the mortgage industry, you might be a good fit for the team! We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Support Specialist. If you are passionate about problem-solving, enjoy interacting with customers, and thrive in a fast-paced tech environment, we'd love to hear from you! Key Responsibilities Configure and maintain CRM automations, workflows, and follow-up sequences. Experience with CRM platforms. Understanding of workflow automations, if/then statements, and lead tagging processes. Strong attention to detail and organizational skills. Ability to learn quickly and adapt to new tools or processes. Excellent communication and problem-solving skills. Ensure proper tagging and organization of leads within the CRM. Troubleshoot and resolve automation issues as they arise. Collaborate with the team to implement new processes and optimize existing ones. Document CRM workflows and provide training or guidance as needed. We Offer Growth opportunities. Dynamic work environment. Competitive salary and superior benefits. Food vouchers 1,000 MXN. Punctuality and attendance bonus: 1,200. Job Details Tipo de puesto: Fulltime and onsite in Avenida Mexico **** Tipo de puesto: Tiempo completo Sueldo: $17,****** - $19,****** al mes Beneficios: Vales de despensa Pago complementario: Bono de puntualidad Tipo de jornada: Turno de 8 horas Puede trasladarse/mudarse: *****, Guadalajara, Jal. Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio) Pregunta(s) de postulación: ¿Tienes un nivel de inglés oral avanzado? Lugar de trabajo: Empleo presencial #J-18808-Ljbffr