Service Delivery Coordinator Do you enjoy coordinating support teams and ensuring service excellence across multiple channels? Are you driven by SLA compliance, performance metrics, and continuous service improvement? Do you thrive in roles that require coordination, visibility, and strong client interaction? If so, this could be the role for you. We are seeking a Service Delivery Coordinator to supervise and coordinate support operations across Service Desk, Onsite Support, and IMAC teams. This role ensures SLA compliance, service quality, operational alignment, and effective communication between teams and clients within a Managed Operations model. What you'll do Supervise and coordinate the daily operations of support teams (Service Desk, Onsite Support, and IMAC). Ensure compliance with SLAs, service metrics, and quality standards. Monitor, track, and follow up on tickets using ITSM tools. Generate performance, trend, and service quality reports. Coordinate internal training sessions and updates to operational procedures. Document solutions in the knowledge base and ensure end-to-end traceability. Validate client requirements, scope, and delivery timelines. Supervise compliance with corporate policies and operational guidelines. Ensure proper integration between service channels (onsite and remote) and supporting systems. Job Requirements Experience coordinating or supervising IT support operations. Strong understanding of ITSM processes and service delivery models. Hands‑on experience with ticketing and reporting tools. Ability to analyze metrics, trends, and operational performance. Strong communication and stakeholder management skills. Organizational skills with a service‑oriented mindset. Why join our team? Comprehensive health and well‑being programs. Continuous learning and career development. Performance‑based incentives. Flexible and hybrid work models. Company description SoftwareOne and Crayon have come together to form a global, AI‑powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world‑class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose‑driven culture where your ideas matter, your growth is supported, and your career can go global. #J-18808-Ljbffr