Responsibilities Bookings Customer Support Dedicated Account Desk Enquiries (Ad Hoc) Relationship Management Tracking & Monitoring Solutions (Including Prevention) Dedicated Customer Support Account Creation Process Onboarding Customer Inquiry Providing Quotes Complaint Handling Issue Resolution Case Management Service Recovery Pro‑active Prevention Claims Handling Escalated Issue Resolution Tracking Customer Relationship Management The role involves online and telephone contact with external/internal customers within the functional area and completing any related administration. Qualifications Interpersonal skills Written & verbal communication skills Team working skills Microsoft Office & PC skills Problem solving skills – High School diploma Some college preferred Spoken and written fluency in local language and English (TOEIC 600) Three (3) years of related experience Job Code: #J-*****-Ljbffr #J-18808-Ljbffr
Lm211: Dedicated Customer Care Representative Senior (Cuautitlán)
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cuautitlán, cuautitlán
Publicado hace 6 días
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