Role: IT Service Management (ITSM) - Delivery Optimization Location: Hybrid in Guadalajara (Andares) Key Skills: Incident and release Coordination, Change and Problem Solving Fulltime Permanent Position with HCLTech Qualifications 5+ years of experience as SharePoint Developer Experience conducting CAB Meetings Tracking all IT production changes and reporting on completion rate, success rate, resources required, and production outages Experience monitoring SLA’s for the incident and ensuring ticket is not breached Responsibilities Monitoring day-to-day incidents getting created and assigning the tickets to appropriate teams if not assigned properly. Planning and coordination of all phases and activities involved in the release of a system or system update into the production environment. Facilitating release planning meetings with key stakeholders and support groups to identify proper sequencing of major and enterprise releases. Gathering appropriate information based on the type of change being investigated Reviewing change plans and schedules. Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining and sequencing the tasks needed to accomplish the change request, and scheduling people and resources for each task. Verifying structural solutions and closing the known errors and problem investigations that they manage Soft Skills Strong problem-solving and team collaboration Benefits Benefits above law (Major and minor medical insurance, saving fund, grocery coupons, 12 days vacations) Convenient office locations Great work environment Flexible dress code #J-18808-Ljbffr