Responsibilities Provide monthly reports on offer performance and share with Regional Management and Global BU Quality Leaders. Present data during Quality MBR when needed. Prepare field failure Pareto per product line (customer claims). Analyze Tech Support statistics. Identify top customers / countries. Maintain list of improvement actions together with the global BU and manufacturing plant. Track CoQ plant (mostly warranty) and RTY with plant. Analyze FFPY and early life failures on the field (≤90 days with services) and red flags. Lead major escalations orchestration and resolution per BU, including GSA cases (e.g., Google, Microsoft). Present metrics and issue resolution to customers. Drive cross‑functional teams to deliver containment and preventative actions with urgency. Understand product roadmap evolution and secure readiness by regional BU quality and other relevant stakeholders. Follow up with global BU quality and/or Offer Management in the region. Monitor manufacturing quality performance for respective BU offers and support as needed. Act as nexus among plants producing the same BU products. Homogenize methods and processes across plants producing the same offers. Serve as regional quality representative for BU Quality QBRs and associated data source, as needed. Review RCA/8D documents and align with other stakeholders (project, business, etc.). Be the respective site quality leader when applicable. Qualifications Bachelor's degree; solid background in Quality, Manufacturing Operations and Customer Success Management. 10+ years of experience, at least 5 years in a manager‑level position. Proficient in English. Requirements Problem‑solving mindset. Strong customer satisfaction skills and stakeholder management. Excellent collaboration and partnership skills across departments and levels. Excellent communication skills, written and verbal. Excellent organizational, analytical and interpersonal skills. Ability to work and multi‑task in a fast‑paced environment. Proficient in data analysis; ability to develop performance metrics and goals based on product and process data. Generate and present reports using Excel, PowerPoint and Vertiv system applications. Direct experience conducting Root Causes and Correct Actions using 8D problem‑solving or similar techniques. Knowledge of Failure Modes and Effects Analysis (FMEA). Process evaluation and capability analysis – Six Sigma (DAMIC) experience a plus. Knowledge in electrical, mechanical and firmware design and development, reliability and test validation. Experience in product development cycle processes including production release, supplier qualification requirements, production qualification/validation processes and production testing. Working knowledge of power/electrical equipment, preferably in the data center market. Physical & Environmental Demands N/A Travel Requirements Estimated 25% travel. Equal Opportunity Statement Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity/expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. #J-18808-Ljbffr