What's the opportunity? As our Payments Operations & Control Lead for Payins, you will own the operational resilience strategy and incident response leadership while ensuring continuity plans align with global standards and local execution needs. You will enhance continuity outcomes for merchants by coordinating people, processes, and platforms, and by collaborating closely with processors, acquirers, card schemes, APM providers, and issuers. In this role, you will drive measurable improvements in conversion rate, uptime, incident resolution time, root‑cause closure quality, and stakeholder communications across multiple time zones. What will I be doing? Lead end‑to‑end incident response across Mexico: triage, escalation, containment, communications, recovery, and post‑incident reviews with clear ownership and SLAs. Own regional continuity governance: maintain BIA, set and track RTO/RPO, run test exercises, publish learnings, and ensure ISO 22301‑aligned improvements to the BCMS. Coordinate with partners (processors, acquirers, card networks, APMs, issuers) to remove operational blockers, ensure redundancy and failover readiness, and reduce impact during partner incidents. Assure merchant continuity: readiness checks for go‑lives, hypercare, risk controls for new payment flows, and clear escalation pathways for CS/AMs. Direct root‑cause analysis (RCA) and documentation (e.g., Jira), track corrective actions, and institutionalize learnings across markets. Drive metrics and reporting: incident volume, average time to resolve, processor SLA adherence, % traffic affected, communications timeliness, test coverage, and RCA completion. Lead and develop the Mexico Business Continuity team (Managers/Specialists/Associates): hiring, coaching, prioritization, and performance management. Partner cross‑functionally with Ops Engineering (uptime/latency/alerts), Ops Support/IRM (systemic incidents, refunds, end‑user), Global Partners & Enablement, and Global Initiatives to align fixes, automation, and standards. Engage with Risk, Compliance, Product, and Technology to embed continuity requirements into platform roadmaps and ensure regulatory readiness. Support top‑tier merchants during new go‑lives in the market, ensuring a smooth onboarding process and operational readiness. Act as the main point of coordination between internal teams and local partners to resolve operational issues efficiently and ensure seamless collaboration. What skills do I need? 6–8+ years in payments/fintech operations or business continuity, including incident management and partner/processor engagement. Deep understanding of payment operations and ecosystem (processors, acquirers, card schemes, APMs; credentials, routing, settlement, reconciliation). Demonstrated incident leadership across time zones with strong stakeholder management and executive communications. Working knowledge of ISO 22301, BIA, RTO/RPO, PDCA, and continuity testing practices. Data‑driven mindset; proficiency with Sheets/Excel; familiarity with ticketing and documentation tooling (e.g., Jira); BI/SQL a plus. Strong problem‑solving, prioritization, and ownership under pressure; ability to coach and lead teams. Excellent written and verbal communication; fluency in English (additional languages a plus). What do we offer? Flexibility: we have flexible schedules and we are driven by performance. Fintech industry: work in a dynamic and ever‑evolving environment, with plenty to build and boost your creativity. Referral bonus program: our internal talents are the best recruiters – refer someone ideal for a role and get rewarded. Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections. dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back. Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs. #J-18808-Ljbffr