Customer Service Representative – Confie Join the Coolest Call Center! Confie is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business. Legal Benefits IMSS AFORE Infonavit Vacations in accordance with the law Vacation Premium (25%) Christmas Bonus (Aguinaldo) Profit Sharing (PTU) Paid Leave (Maternity and Paternity) Additional Benefits Weekly Pay Savings Fund (2.5%) Paid Leave for marriage and loss of immediate family members Minor Medical Insurance Life Insurance (Coverage up to MXN 250,000) Balance Days (Additional paid days off) Creditas (Payroll-deducted loans) TripBeat by RCI – Travel membership (offers and promotions on trips and experiences) Optional Benefits Dental Insurance Employees' Mortuary Fund Family Mortuary Fund Savings Account OPL by AON – Car and motorcycle insurance for employees and extended family members Requirements English proficiency at B2 level or higher Strong communication and active-listening skillsBasic computer skills At least 1+ year of call center experience (Must) Customer service experience You must be available to work full-time. Responsibilities Incoming/outgoing calls, providing accurate and helpful information Supports customers with inquiries, account questions, and general assistance Troubleshoots basic issues and escalates complex cases when necessary Delivers a positive and empathetic customer experience Document interactions clearly and efficiently Don't miss out on the opportunity to be part of a growing team and make a difference in customer experience! #J-18808-Ljbffr