Responsibilities Dedication to 80-20 overserve strategies Handles internal and external customer inquiries, quotes, and orders, utilizing established standard operating policies and procedures Builds strong customer relationships and delivers customer‑centric solutions Supports corporate initiatives designed to overserve customers while providing an effortless customer experience Plans and prioritizes daily work to meet commitments aligned with organizational goals With initial direction and supervision, takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Handles standard customer escalations autonomously, aiming for first‑contact resolution when possible Collaborates with internal teams with a high sense of accountability and urgency Works with Distribution Center operations to ensure orders are managed and shipped in a timely manner, resolving shipment issues such as damaged, late, or incorrect products Participates in training initiatives within the department Calls are recorded for training and quality purposes Qualifications High School diploma required; college degree or equivalent work experience preferred Two years of professional customer care experience preferred Proficiency in keyboarding; ability to type approximately 45+ words per minute Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems Basic to intermediate Excel skills Experience with Oracle and/or SAP (or other ERP systems) Experience with CRM platforms such as Salesforce or Microsoft Dynamics Experience navigating and utilizing corporate websites and eCommerce platforms Demonstrated mechanical or technical aptitude preferred Demonstrated patience and approachability; team oriented with ability to work in a highly dynamic, fast‑paced environment Strong communication, interpersonal, and organizational skills Strong ability to manage daily workload Leadership competencies: Customer Focus, Action Oriented, Plans & Aligns, Manages Conflict, Communicates Effectively #J-18808-Ljbffr