Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. And what is most exciting about it is that this is only the beginning. At Isotrol, we are immersed in a transformation process where we are creating SaaS solutions with cutting edge technology to adapt not only to the largest clients, but to be able to adapt to all companies in the sector. What we do is deeply connected to create a more sustainable world, and our team members are the most valuable asset and where our success as a company starts. We’re a team of over 350 people across 5 countries (Spain, USA, Mexico, Brazil and Chile) delivering expert knowledge, passion and commitment to support our clients in the achievement of a more sustainable world. The position: We are looking for a highly organized and proactive Support Administrator based in Mexico to join our growing global team and help us deliver outstanding service to our clients. Your key responsibilities: Ticket Management: Receive, triage, and manage incoming support requests (via email, chat, or ticketing system) from (customers / internal employees), ensuring timely and accurate resolution. System Administration: Manage user accounts, permissions, and access levels across our internal platforms (e.g., Google Workspace, Microsoft 365, Slack, CRM). Troubleshooting: Provide Tier 1 technical and administrative support. Identify, troubleshoot, and resolve issues, or escalation complex problems to the appropriate engineering or management teams. Documentation: Create, update, and maintain internal knowledge base articles, standard operating procedures (SOPs), and user guides. Data & Reporting: Maintain accurate records of support interactions and generate regular reports on support metrics, response times, and common issues. Process Improvement: Identify bottlenecks in current support processes and suggest actionable improvements to increase efficiency. Your skills and experience: Experience: 2+ years of experience in a support administration, IT helpdesk, or customer support role. Language Skills: Advanced or fluent proficiency in English (B2/C1 minimum) and native Spanish. You must be comfortable writing technical steps and taking calls in English. Technical Tools: Hands-on experience with helpdesk and ticketing software (e.g., Zendesk, Jira, ServiceNow, Freshdesk). Tech-Savvy: Strong understanding of cloud-based office suites (Google Workspace, Microsoft Office 365) and basic troubleshooting methodologies. Soft Skills: High attention to detail, strong empathy, and the ability to remain calm and organized in a fast-paced environment. What we offer: Flexible working hours at the start and end of the working day Remote working availability Opportunity to work in a fast-growing sector with cutting-edge technology Supportive and collaborative multicultural team environment. Here at Isotrol, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you. #J-18808-Ljbffr