Strategy & Consulting - Global Network | SONG - Service - Cloud Contact Center Solution Consultant/Analyst Join our Global Consulting Network and expand your horizons! Are you ready to take your career to new heights? At the Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top‑tier consulting expertise across various industries and functional areas. Why Choose Us? Global Exposure: Work on international projects and gain invaluable insights into diverse cultures and business practices. Specialized Development: Develop deep expertise in specific areas of management consulting. Dynamic Work Environment: Fast‑paced and challenging, pushing you to grow quickly. Innovation at the Core: Leverage cutting‑edge technologies and innovative strategies to solve complex problems. We are driven by a commitment to excellence and a passion for delivering results that matter. If you are ambitious, talented, and ready for a challenge, we want to hear from you. Reach out, join our network, and start a conversation that could lead to your next big opportunity. Role Overview Responsible for translating business needs into functional solutions, ensuring successful deployment and adoption of the CCaaS platform. Key Responsibilities Lead end‑to‑end CCaaS implementations, including requirements gathering, prototyping, testing, training, and post‑go‑live support. Design and document functional and technical specifications, including user stories and visual diagrams. Manage integrations and ensure alignment with customer business objectives. Collaborate with Project Managers or independently manage project scoping, planning, and execution. Coordinate with internal teams (Product, Support, etc.) to resolve issues and deliver enhancements. Build strong relationships with customer stakeholders to ensure project success and remove roadblocks. Required Qualifications Bachelor’s Degree completed. Availability to travel may be required. 2 to 8 years of experience in Professional Services, Consulting, IT Applications Development, or SaaS environments. Strong consultative skills with the ability to explain technical concepts to diverse audiences. Excellent communication, organizational, and problem‑solving skills. Seniority Level Mid‑Senior level. Employment Type Full‑time. Job Function Strategy/Planning and Consulting. Industries Business Consulting and Services. Referrals increase your chances of interviewing at Accenture México by 2x. Get notified about new Strategy & Consulting - Global Network | SONG - Service - Cloud Contact Center Solution Consultant/Analyst jobs in Mexico City, Mexico. #J-18808-Ljbffr