Product Enablement Support Consultant Hybrid Position - CDMX/Monterrey Fluent Professional conversational English Availability to travel within the country as you would be traveling. The Product Enablement Support Consultant is a key contributor within the global Product Enablement & Go-to-Market (GTM) organization, supporting the ServiceNow business. This role partners with Sales, Pre-sales, Value Engineering, and Customer Success teams to ensure consistent, high-quality enablement assets, demo environments, and pursuit support that accelerate pipeline development and deal closure. Key Responsibilities 1. Product Enablement & Sales Support Develop, update, and maintain enablement assets including pitch decks, demo scripts, talk tracks, and industry content. Ensure consistency, version control, and alignment with GTM messaging across all materials. Maintain sales playbooks and RFP response libraries to support efficient proposal delivery. 2. Demo Environment Management Coordinate provisioning, updates, and maintenance of demo environments aligned with priority use cases. Create and publish demo guides, FAQs, and troubleshooting documentation for pre-sales teams. Collaborate with Solution Consulting and Value Engineering teams to enhance demo capabilities. 3. Training & Enablement Delivery Design and maintain training materials including onboarding content, labs, and knowledge assessments. Coordinate training sessions, manage logistics, and track participation and effectiveness. Collect feedback and identify gaps to continuously improve enablement programs. 4. Pursuit Support & Deal Acceleration Provide support for strategic deals by coordinating cross-functional inputs and timelines. Prepare pursuit-ready deliverables including proposals, pitch content, demo alignment, and executive summaries. Assist with bid preparation, storytelling, and presentation readiness. 5. Competitive Intelligence Maintain competitive insights, battlecards, and win/loss analysis. Capture market and field feedback to support positioning and messaging strategies. 6. Customer Success Support Support customer success programs through templates, reporting assets, and tracking tools. Assist in preparing executive business reviews and value realization reports. Key Stakeholders Product Enablement & GTM Leadership Sales & Pre-sales Teams Solution Consulting & Value Engineering Customer Success Teams Acts as a bridge between global GTM strategy and regional execution. Required Experience & Skills Experience Background in Product Enablement, Pre-sales Operations, GTM Support, Marketing Operations, or Proposal/Pursuit Support roles within a technology or consulting environment. ( Technical & Functional Skills Working knowledge of ServiceNow solutions (preferred). Strong experience creating: Sales decks and pitch materials Sales playbooks RFP response libraries Competitive battlecards Training content Core Competencies Strong stakeholder management and coordination skills Excellent attention to detail and quality control Ability to manage multiple priorities and tight deadlines Strong written and verbal communication skills with the ability to simplify technical concepts What We Offer Exposure to strategic sales and high-impact deals within a global GTM organization Opportunity to work cross-functionally with Sales, Consulting, and Customer Success teams Career progression into Product Enablement, GTM Operations, or Solution Consulting roles Competitive compensation and professional development opportunities