Overview This position provides day-to-day Sales delivery to Agfa customers and the Agfa organization. The Key Account Manager acts as single point of contact to customers for Agfa products & services and is responsible for identifying opportunities, creating an account strategy, coordinating and controlling the sales process, managing customer expectations and negotiating contracts. Cultivating relationships is essential. Accounts are a combination of products & solutions of high technical complexity, including competitive and innovative/new products. Responsibilities Create and execute a strategic account plan. Act as single point of contact to assigned customer base for Agfa products & services. Accompany prospective customers from first contact to closing of contract. Qualification of accounts and management of customer relationships. Negotiate with customers (new sales, upgrades, service contracts). Explain and demonstrate the sold products/solutions and think strategically with the customer (requires in depth knowledge of product line and its applications). Coordinate and control sales processes; hand over from sales to Services when appropriate. Establish and build strong client relationships over time for continuity. Represent sales, support and service delivery programs ongoingly. Offer calculation, submission and contract management with accountability. Overdue management and hand-over to Services and R&D per best practice procedures. Identify and develop new business opportunities, especially within the private sector. Maintain a healthy sales pipeline with clear visibility and forecasting accuracy. Assist the service manager during proposal & negotiation phase for SMA’s. Qualifications Education: Degree in Biomedical Engineering, Business Administration, Marketing, International Trade, or related fields. Experience: 5 years in Medical devices sales (preferred imaging equipment). Specific skills: Value-based selling; Consultative selling in complex environments; Negotiation; Customer relationship management; Strategic thinking; Stakeholder management; Communication & presentation skills; Adaptability & resilience. Languages Languages: Spanish and English 80% IT Knowledge IT knowledge: Windows, CRMs, Lotus Notes/Outlook, Excel, SAP, Dynamics. #J-18808-Ljbffr