Position Customer Support Associate II – Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX. What You'll Be Doing Provide expert internal and external customer service, interfacing directly with customers and recommending solutions and/or action plans to internal sales team staff. Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing. Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc. Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner. What You'll Need Typically requires a 2‑year degree and 2‑4 years of experience or a high school graduate with equivalent related experience. 1‑3 years of customer service experience. Intermediate knowledge of Microsoft Excel. Ability to communicate fluently in English. Experience with Oracle or other ERP systems. What's In It For You Competitive financial compensation, including various compensation plans, and a solid benefits package. 30 days of Christmas bonus. Hiring bonus. 40% vacation premium. 12 vacation days plus 2 floating days, sick days and holidays. Vision and dental assistance. Life and healthcare insurance. 10% food/pantry vouchers. Restaurant vouchers. 13% savings fund. Tuition reimbursement. Growth opportunities and more. Annual Hiring Range/Hourly Rate: $18,****** - $22,****** MXN Monthly. Location: MX‑JAL‑Tlaquepaque, Mexico (HPE Guad office) Time Type: Full time Job Category: Business Support EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico) #J-18808-Ljbffr